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LAZZONI USA TERMS and CONDITIONS
_____ ORDERS must be paid in full. Lead time starts when the orders are paid in full.
_____ STORE/WAREHOUSE PICK UP: Delivery department will contact customer to schedule the pick up day and time frame. Customer is fully responsible for transporting and loading their merchandise with no assistance from Lazzoni USA employees. Lazzoni USA is not responsible for supplying packaging for floor model pickups.
_____ STORAGE FEES: If customer is not reachable to schedule or ready for delivery/pick up when the merchandise is ready. Storage fee of 5% of the merchandise applies every month after the first 60 days
_____ SCHEDULING YOUR DELIVERY : The delivery date on your order is ESTIMATED. The actual delivery date may
change due to circumstances beyond our control. Should the customer need to reschedule, 48 hour notice is required.
_____ CANCELLATION : Orders may be canceled or revised within 3 days of placing the order unless delivery is scheduled. A 40% restocking fee will apply for any cancellations and/or changes made after the 3 day grace period.
_____ RETURN POLICY : Merchandise in new condition may be returned within 5 days of delivery with a 40% restocking fee and an additional $ 180 delivery charge. Floor samples and Clearance items are sold “AS-IS” and are not returnable.
_____ FLOOR SAMPLES : All floor samples are FINAL sales. There is no grace period for Floor Sample Sales and they
cannot be revised or canceled.
_____ FACTORY WARRANTY : Lazzoni USA offers a Life-Time Warranty on the frame of products from the date of purchase. For material, mechanism and upholstery (fabrics, leather, foam, lacquer) we offer a 6-year Limited Waranty for material failure. This does not include "Wear and Tear" or "Natural Characteristics". The warranty does not apply to the mishandling of the merchandise. Self-assembly voids the warranty. The warranty does not cover lighting. Rugs are under warranty for 30 days. Mattresses are under warranty for 2 years.
_____ DELIVERY : Lazzoni is not responsible for damages to items that were not properly removed, prior to our arrival. Our team is not authorized or insured to move items other than the merchandise being delivered. Delivery crew are not authorized or insured to mount or drill any merchandise on to your wall, nor do we connect or disconnect any media equipment. Customer is responsible for the furniture you have purchased fitting through the room, all elevators, stairwells, corridors and doorways.
An additional fee of $40 per floor will be charged for a walk-up at the time of delivery. If upon delivery, the furniture does not fit, the customer will be responsible for another delivery fee and a 40% restocking fee.
_____ PACKING SLIP: At the end of delivery please inspect your new furniture carefully. Any damaged or missing
merchandise must be noted on the Packing Slip, prior to the departure of the delivery crew. There is no refund and recourse if there is no notation on the packing slip. Any clerical errors are subject to correction. Do not allow the delivery team to leave without inspecting your merchandise and making necessary notations on the packing slip. If a surrogate receives the merchandise on your behalf, you are still responsible for making sure all merchandise is accounted for, in satisfactory condition
and if necessary, notations are made on the packing slip. Your surrogate’s signature is binding.
_____ OVERSIZED PACKAGED ITEMS : Please review and confirm the Oversized Package Delivery Guide
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TO CHECK YOUR ORDER STATUS, SCHEDULE YOUR DELIVERY AND SHARE COI DETAILS:
New York & New Jersey Showroom Orders:
Call 551-255-5946 or email delivery@lazzoni.us
Atlanta Showroom Orders:
Call 404-975-3118 or email atlanta@lazzoni.us
Costa Mesa Showroom Orders :
Call 949-594-0330 or email costamesa@lazzoni.us