You can reach our Operations Department at delivery@lazzoni.us regarding the status of a factory order.

A factory order is generally 12-16 weeks for East Coast deliveries and 16-20 weeks for West Coast deliveries . For in stock items, the lead time will be within 2 weeks from the date of purchase, unless otherwise specified at the point of purchase. Long distance deliveries generally add an additional 2 weeks to the lead time. Custom made orders add an additional 4 weeks to the lead time.

1- Get to the stains quickly. As soon as a spill or stain occurs, get to cleaning it immediately. Waiting too long before treating a stain – even a matter of a few minutes – can cause the stain to set, making it harder to get out.

2- Only use a water-based cleaner to clean the Lazzoni upholstery. A water-based cleaner is a type of solution that uses water as the main component.

3- Vacuum. Before cleaning your fabric sofa, use a hand-held vacuum to remove crumbs and any other loose particles. This will make it easier to identify and focus on troublesome stains when it comes time to clean.

4- Dry your fabric sofa with a soft towel. Pat down any wet areas with a dry towel to soak up the residual moisture. DO NOT scrub the sofa, gently brush off any remaining cleaning solution.

5- Let your fabric sofa air dry. Let the upholstery air dry overnight.

Engineered wood is a form of furniture surface which we use in all our wood finishes. It is %100 ecological, man made and by far the most durable surface finish that has ever been used in furniture industry.

Interior of our composite wood is made out of %100 recycled wood which are bounded together by heat compression. No chemicals are used in this process, which could be harmful to any human or animal.

It's %40 lighter than natural/solid wood and %25 lighter then MDF, %10 lighter wood veneer. It is NOT wood veneer, MDF or Laminate. Engineered wood is the most technological and latest material used in ecological furniture manufacturing industry.

It  doesn't kill any forest, as a matter a fact in Scandinavian countries cutting trees are banned for the use of furniture industry. Its also punishable with imprisonment.

The engineered wood surface finish is latest and the most technological process used in furniture industry. And as Lazzoni we are one of the largest manufacturer in Europe.

Our surface is scratch and water resistant and carries the same exact characteristic, painted and stained solid wood but its %50 lighter, 5 times more

HR-foam has special comfort properties and advanced flexibility. As opposed to standard foam the structure of HR-foam is heterogeneous, the cells are of different size and differently react to the applied load. When the load is low only the small cells react, what matches the reaction of soft foam. As the load rises the bigger cells with higher resistance begin to work. This gives the marvelous comfort feeling and provides the correct anatomical body support.

Sitting down on a HR-foam seat one will not feel any extra hardness or fall-through effect and when the load increases the HR-foam will confidently take the body weight and evenly distribute it.

To get information on the status of your order, please contact your Project Manager you are working with, visit our website and write to our live support team, or contact us at info@lazzoni.us at any time.

Our products are designed specifically for your living space and are specially made for you in our factory, so our average delivery time is 12-16 weeks. This process ranges from 2 to 6 weeks for our products that are in stock.

Yes, as our products are custom-made, they come in a variety of sizes. Our products are designed based on your living space size by our project managers, who are interior architects that offer you the most appropriate solutions.

We have a Designer Trade Program that is created exclusively for interior architects and design offices. Program members are provided with a 3d product catalog of measurement, color, and material details of our products and included in a tiered reward system. Interior architects and designers who would like to become a member of the Trade Program can visit our website to complete the form and contact us at ozge@lazzoni.us for any inquiries.

Yes, in addition to our various size options, we also offer fabric options for all upholstered products just before you order. You can choose the fabric you want from the fabric swatches in our stores.

We can deliver products all over the US even if we don’t have a store in the locations. For more information, please contact our Project Managers at our stores.

You can pay by cash or credit card at all our stores with financing options.

You can visit our website and order directly from there and contact our live support team for any of your inquiries including our Design Service.

To design your living spaces, we offer our Design Service that is completely free of charge in our Lazzoni stores and online which we provide all our customers without any conditions.

We recommend that you get support from professional seat washing companies for general cleaning of the products. You can contact our Lazzoni After Sales Services department for assistance with minor stains before handling. To contact our After Sales Services Department, you can send an email to info@lazzoni.us

Lazzoni USA offers a Life-Time Warranty on the frame of products from the date of purchase.
For material, mechanism and upholstery (fabrics, leather, foam, lacquer) we offer a 6-year Limited Warranty for material failure.
This does not include "Wear and Tear" or "Natural Characteristics' '. The warranty does not apply to the mishandling of the merchandise. Self-assembly voids the warranty.

Lazzoni stands behind all its products and offers a lifetime service guarantee.

For any product-related queries or concerns, please contact us at delivery@lazzoni.us.

Please contact your Project Manager at our stores, visit our website and write our live support team and send an email to info@lazzoni.us to get in touch with us.

We deliver from our Ankara, Turkey Factory for overseas deliveries. For more information on this topic, please contact the Project Managers working in our stores.

If you have any questions about our products, please contact our Project Managers in our stores, visit our website and write to our live support team, or contact us at info@lazzoni.us at any time.

delivery@lazzoni.us or call us 51-255-5946. As pricing will vary depending on your product, our After Sales Services team will provide you with the most accurate information. You can use the swatches we offer in our stores to select the fabric you want to change.